💰 Setting the rates — win the deal, keep the account
Defaults are Dough's published rates and the printed markup bands. You're choosing inside guardrails — not inventing pricing.
Simple Rate — sell simplicity, not cheapness. 2.49% CP / 3.49% CNP are the published anchors; they rarely move. Per-txn stays $0 unless the ticket is small — then $0.10–$0.15 protects the account. Flat-rate refugees (Square, AR Pay, Toast) already like this shape.
Interchange+ — pick inside the band. Auto-suggest shows the band for the volume; stay in it. Lower bps looks sharp but must clear the desk; anything rich stops reading as honest cost-plus — and transparency is the product. Per-txn $0.06–$0.10 is normal. B2B with invoice data? That's the enhanced-data story (Visa CEDP / Mastercard Level 2-3) — data quality is the pitch.
Rate Saver — know the two hard lines. The merchant's whole cost is the debit line (1.50% + $0.25 standard) plus any program fee. The surcharge field is capped at 3% — never key 3.5 or 4 here; those belong to Dual/Cash. Debit and prepaid can never be surcharged, and some states restrict — when in doubt, check before you quote.
Dual Pricing vs Cash Discount — same outcome, different signage. Both end near $0 processing. Dual posts two prices (3.5% card price default). Cash Discount posts the card price and discounts at the register (3.5% default; Square placement boards run 4% under that program). Pick one frame and never mix the names in front of the merchant.
The $15 rule. Avg ticket under $15 with no per-txn fee flags red for management approval. The fix is a per-transaction fee — not a bigger percentage.
DoughConnect Pro. Software has to stay connected? That's the $65 line — and it prints on every option, always. That's policy, not a style choice.
If a number isn't in the guide or the portal, it isn't quotable. "I'll confirm and have it in writing tonight" closes more than a guess ever has.
Defaults are Dough's published rates (dough.cc) and the printed markup bands. Pick a suggestion or key a custom figure.